FAQ

Every Yebria bracelet is hand-strung and finished by us before it ships. We handle all aspects of production and shipping ourselves, so each piece meets the same standard before it goes out the door.

From the moment we receive your order, it takes 2-4 business days to finish your bracelet, after which it is ready for shipment. Once it ships, you'll receive an email with a tracking link. If you haven't received it, check your spam folder — and if it's still missing, email us and we'll track it down for you.

Please check your email (and your spam inbox) first. We sometimes reach out if the wrist size is missing or looks unusual, or if the delivery address needs confirming. If we don't hear back after multiple attempts, we'll ship with our standard size (18cm) rather than hold your order indefinitely.

Sometimes yes. It depends on the piece and what you have in mind, and we can only work with materials we currently have in stock. Custom designs may change the price. Email us with your idea and we'll tell you honestly what's possible.

We don't recommend it. Natural stones vary in hardness — obsidian and lapis are far softer than agate — and elastic cord ages faster with chlorine and sweat. Occasional splashes are fine; daily exposure will dull the finish. For details, see our care guide.

Reach out to us. We can check whether any units remain, tell you when a stone is likely to return, or help you find a close alternative in the same colour family.

If you've already ordered, reply to your order confirmation email and let us know. We can usually prioritise your order and finish it within 1 business day. For shipping, we'll use the fastest service available — contact us before ordering and we'll tell you exactly what's realistic.

No problem. Our bracelets are strung on durable elastic, which comfortably fits most adult wrists (17-19cm). If you'd like it precise, wrap a strip of paper or string around your wrist just below the wrist bone, mark it, and measure against a ruler. You can also email us and we'll walk you through it.

Yes. Submit your true wrist measurement and add "loose fit" in the order notes, or email us afterwards. Don't add extra centimetres yourself — that's the most common cause of an oversized bracelet and a disappointing fit.

Elastic construction means one size comfortably fits most adult wrists, which makes gifting straightforward. We also offer complimentary resizing within 30 days of delivery if it isn't right — just email us and we'll arrange it.

Because a wrist measurement gives a bracelet that actually fits. Fixed lengths are cut for an average that doesn't exist — too loose for some wrists, too tight for others. Two more reasons: natural beads vary slightly in size (an 8mm bead may measure 7.9-8.1mm), and different bead sizes and designs produce different finished lengths even when they wrap the wrist the same way.

The bead size is in the product title. For example, a bracelet listed with (8mm) uses 8mm beads throughout. If you're unsure how a size will look on your wrist, our sizing guide shows the difference between bead sizes on an actual wrist.

Finishing your bracelet takes 2-4 business days. Shipping is free on all orders: US orders typically arrive in 5-10 business days, and international orders in 10-20 business days. You'll receive a tracking link as soon as your order leaves us.

In most cases you can change the address yourself on the carrier's tracking page. If you can't, contact both the courier and us as soon as possible — the longer you wait, the harder it becomes. Note that redirecting to a different address or country isn't always possible.

Yes — we ship worldwide, free of charge. Delivery outside the US typically takes 10-20 business days depending on the destination. Any import duties or local taxes are the responsibility of the recipient.

Of course. Getting the size right the first time is the hardest part of buying a bracelet. Email us within 30 days of delivery and we'll arrange a free resize — we'll guide you through the simple steps.

We offer free exchanges within 30 calendar days of delivery on items purchased at yebria.com. To be eligible: the item must be returned in its original packaging, show no signs of wear, and be free of marks or damage. Email us within 30 days and we'll send you the return instructions. Please allow up to 7 business days for us to register and assess your return — we'll confirm the expected timeframe by email.

Returns are free. All Yebria bracelets come with a 30-Day Satisfaction Guarantee: you have 30 calendar days from the day you receive your order to return it. Contact us at kingsonchen5@gmail.com within that window and we'll handle the rest. After 30 days we're unable to accept returns, but our repair service remains available.

Yes. If a bracelet arrives damaged or fails under normal wear within 90 days, we'll repair or replace it free of charge — email us a photo and your order number. Beyond that period we still offer repairs at a modest fee, assessed case by case depending on the stones and materials involved. Damage from improper use — sleeping, showering, or heavy strain — isn't covered by the free repair service.